RESERVATION CONDITIONS OF HOTEL „LALOV EGREK“
Thank you for your interest in the hotel "Lalov Egrek" Tsarevo!
You can make reservations by phone, fax, e-mail and on our web page. For your reservation we will need the following information:
What type of room you would like to reserve:
1) Single room;
2) Single room with sea view;
3) Double room;
4) Double room with sea view;
5) Double room enlarged;
Do you need an additional bed in your room?
Would you like a double bed or two single bed (tween room)?
How long are you going to stay at the hotel?
What is the starting date of your vacation?
Please, send booking requests to:
or phone: + 359 89 444 74 34
For booking by yourself, please use our online booking module.
Hotel "Lalov Egrek" provides the services ordered and paid by the client via online based on the following data filled in by the customer in the booking form: customer names, arrival date, number of nights, number of adults and children, ordinary and extra beds, chosen room rates per night.
The prices on the Internet page of the hotel „Lalov Egrek“ in English are indicated in euro (EUR), include VAT and tourist tax, and are equal to the prices in levs announced on the website in the Bulgarian version as calculated at the fixed rate 1.949 leva for one euro. The total amount the customer pays for the booking is calculated depending on the number of nights, number of adults and children, and the actual prices of the booking period.
The reservations will be GUARANTEED only upon receipt of the advance payment (deposit). You can pay a deposit of your booking via our online booking module or by bank transfer, or in cash at the hotel reception.
Accepted cards Visa, Visa Electron, V Pay, MasterCard, Maestro or MasterCard Electronic.
Confirmation from the hotel you will receive by an e-mail, unless you would like to receive it by other, chosen from you, way.
For validation of your reservation, in 3 working days you have to pay in advance 30% of the whole amount of the holiday cost. In case of the reservation is less than 3 days you have to pay the whole amount of the reservation in advance. In case of less than three days remains between the date of reservation and check-in date, we recommend you to book the room and pay the deposit for your reservation by yourself via our online booking module, which will accelerate the process of receiving, processing and confirmation and guarantee your accommodation.
You can make a Bank Transfer to the bank account of the company managing the hotel:
LALOV EGREK MANAGEMENT LTD.
IBAN in BGN: BG78RZBB91551067744210
RAIFFEISENBANK (BULGARIA) EAD
Through the online booking module on our web site you can quickly reserve a room that best meets your requirements and pay the deposit via our virtual POS terminal. When you do this, you will immediately receive a confirmation of the successful booking and 100% guarantee your accommodation.
If you choose this method, you have got yourself a "design" your booking and payment process to manage it online booking module on the hotel “Lalov Egrek” web site.
After you create the reservations confirm and proceed to the payment of the deposit on the page of system BORIKA (which is a Bulgarian national system for providing authorization of payments with bank cards). The payment screen is in 3-D Secure Environment of BORIKA that provides a complete protection of data entered by the customer. On this screen, the customer enters his bank card data - card type, card number, valid date and CVV2/SVS2 code. For cards that require an additional 3-D authentication, in which you are registered in the scheme of authentication Verified by VISA or MasterCard Secure Code, opens the authentication page of the bank which issued the card, which you must enter your authentication password.
Important: At no stage when creating reservations or after receiving booking confirmation, the hotel does not have access to the customer card data.
Upon successful transaction, the transactional receipt is printed, that you should save.
During the online reservation entered amounts will be debited from your card automatically at the end of the payment process.
After successful payment the amount of the deposit on the created booking, you will receive a confirmation number and settings of your guaranteed accommodation.
The rest of the amount you can pay by one of the ways above or on the reception desk on the next day after check in.
Cancellation of your reservation you can make in one of the following situations:
- 7 days and more before check-in date – we refund the full amount of your advanced payment in 30 days period;
- from the 6th day to the date of check-in – you will be charged with a penalty fee equal to the cost of the first night of your stay (depending on booked room rate) and we refund you the rest of your advanced payment in 30 days period;
- on the date of your coming or if you don’t show at all – we keep the whole amount of the advanced payment.
- Reservations paid with discount for early bookings and special offers will not be refunded.
When the paying is made with a bank card the refunding of the paid amounts will be made via a transaction on the card, with which the payment on the reservation has been made;
When the paying is made by a bank transfer the refunding of the paid amounts will be made via a bank transfer on the account, from which the payment on the reservation is received;
Pets are not allowed in the hotel.
- Check-out time is 12:00
- Check-in time is 14:00
- All the reservation will be kept until 20:00
- adults – persons aged 16 and above
- infants – children up to 2 years old
- young children - from 2 to 12 years old
- elder children - from 12 to 16 years old
Infants can be accommodated on a baby cot for free. All the children under 2 years old use the hotel services for free until they are not accommodated on a regular bed.
Only small and elder children can accommodate on an extra bed as the price of the extra bed will be added to the room rate.
Your personal data is protected under the legislation of Republic of Bulgaria and used only by the reservation department of hotel „Lalov Egrek“. The company LALOV EGREK MANAGEMENT LTD which manages the hotel is entered in the register of legal entities - personal data administrators under No 336329.
The confirmation of your reservation by transferring the deposit is considered that you agree with the RESERVATION CONDITIONS of hotel „Lalov Egrek“ set above.